FAQ

Can I cancel my order?

Yes. You have 1 hour to contact us via email for your order cancellation, otherwise it will be fulfilled and sent out.

I put the wrong address on my order, what should I do?

Please be careful when entering your shipping address, Showerbea will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info.showerbea@gmail.com with your inquiry.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Showerbea tracking page.

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

Do you offer returns?

All orders come with a 30-day moneyback guarantee. Please get in touch with our support team via email for returns. 

In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Do you offer exchanges?

Unfortunately, we are unable to process exchanges at this time.

My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at info.showerbea@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.